Privacy Policy

1. Introduction

Lihv-connect ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our healthcare platform.

Lihv is a trading name of M&J Agency Ltd, a company registered in England and Wales (company number 13305470), whose registered office is 5 Albert Road, Southsea, Hampshire, England, PO5 2SE. M&J Agency Ltdis the data controller for the personal data processed through this platform, and is registered with the Information Commissioner's Office under registration number ZC272839.

2. Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, phone number, and date of birth provided during account registration.
• Health Information: Treatment preferences, booking history, and clinic interactions relevant to the services you use.
• Usage Data: Information about how you access and use our platform, including device information, browser type, and IP address.
• Cookies: We use cookies and similar technologies to enhance your experience and analyse usage patterns.

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our platform and services.
• Process and manage your clinic bookings and appointments.
• Communicate with you about your account, bookings, and service updates.
• Ensure the security and integrity of our platform.
• Comply with legal obligations and regulatory requirements.

4. Sharing Your Information

We do not sell your personal information. We may share your information with healthcare providers you book appointments with, service providers who assist in operating our platform, and when required by law or to protect our legal rights.

5. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure.

6. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate data.
• Request deletion of your personal data.
• Object to or restrict processing of your data.
• Data portability.

7. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you with our services. We may also retain data as required by applicable laws and regulations.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on this page with a revised "Last updated" date.

9. Contact Us

If you have questions about this Privacy Policy, please visit our Contact Support page.